Soft Skills - Sankin Computer Training

Telephone Etiquette

This course equips participants with the skills to handle telephone interactions professionally and effectively. Learn how to create a positive impression, communicate clearly, and manage challenging conversations with confidence. Ideal for anyone looking to enhance their communication skills and deliver exceptional customer service over the phone.

Office and Business Etiquette

This course focuses on fostering professionalism and respect in the workplace. Participants will learn key principles of business etiquette, including effective communication, appropriate workplace behavior, and building positive relationships with colleagues and clients. Perfect for enhancing professionalism and creating a harmonious work environment.

Business, Telephone and Email Etiquette

This comprehensive course covers essential etiquette for professional interactions, whether in person, over the phone, or via email. Participants will learn how to communicate effectively, maintain professionalism, and build strong relationships by mastering the nuances of business, telephone, and email communication. Ideal for those seeking to enhance their workplace etiquette and leave a lasting positive impression.

Workplace Readiness Learning

This course prepares participants to transition seamlessly into the professional world by developing essential workplace skills. Topics include effective communication, time management, teamwork, and adaptability. Ideal for those entering the workforce or seeking to enhance their readiness for a dynamic and professional work environment.

Touch Typing

This practical course teaches participants the skill of typing efficiently and accurately without looking at the keyboard. Improve typing speed, reduce errors, and enhance productivity through guided practice and proven techniques. Ideal for anyone looking to boost their typing proficiency for personal or professional use.

Time and Stress Management

This course helps participants develop effective strategies for managing time and reducing stress. Learn techniques for prioritizing tasks, setting goals, and maintaining focus to enhance productivity and well-being in both personal and professional settings.

Sales for Frontline Employees

Designed for frontline staff, this course focuses on the essential skills for engaging with customers, building rapport, and boosting sales. Participants will learn effective communication techniques and strategies to enhance their customer service and sales performance.

Reception 101

This course covers the core skills needed to excel in a reception role, including communication, time management, customer service, and handling administrative tasks. Perfect for anyone looking to improve their front-desk skills and create a positive first impression.

Personal Mastery and Self Management

Focus on self-awareness and personal growth, this course equips participants with tools to improve self-management, emotional regulation, and decision-making. Ideal for those looking to take control of their personal and professional development.

Presenting to an Audience

This course teaches participants how to craft and deliver compelling presentations with confidence. Learn techniques for engaging an audience, managing nerves, and using visual aids to enhance communication and impact.

Minute Taking and Meetings

Learn the essential skills for effective minute-taking and participating in meetings. This course covers how to capture key points, summarize discussions, and produce clear, concise minutes that support decision-making and follow-up actions.

Leadership Supervisory Skills

This course is designed for those in or aspiring to leadership and supervisory roles. Learn key leadership principles, team management techniques, and strategies to motivate and develop staff while fostering a productive and positive work environment.

Teamwork

Enhance collaboration and communication within teams with this course. Participants will learn effective teamwork strategies, how to resolve conflicts, and how to build strong, cooperative relationships that contribute to shared goals and success.

HIV / Aids in the Workplace

This course provides essential information on HIV/AIDS awareness, including its impact in the workplace and ways to create a supportive, inclusive environment for employees. Learn how to manage workplace policies and promote understanding and care in a safe environment.

Emotional Intelligence

Develop the skills to understand, manage, and express emotions effectively with this course on emotional intelligence. Learn how to enhance interpersonal relationships, improve decision-making, and foster a positive work environment by tapping into emotional awareness.

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